Contact
Talk to a person.
Write to us and a member of the team replies — there is no ticket-deflection maze in front of these addresses. Include your registered email and, if it is about a booking, the booking reference, so we can find it on the first reply.
General support
Account help, bookings, tickets not showing up, anything else about using the app.
support@eventrix.appPhone: +91 72492 10279 · In-app: Settings → Help & Support
Refunds, payments & payouts
Cancellations, refund status, platform fees, and organizer settlement questions.
support@eventrix.appSubject line: “Refund” or “Payout”
Grievance Officer
Complaints about content, personal-data handling, or anything unresolved by support. Suffiyan Shaikh is our designated Grievance Officer under Rule 3(2) of the IT Rules, 2021.
grievance@eventrix.appAcknowledged in 24 hours · resolved within 15 days
Security reports
Found a vulnerability? Report it privately and we will confirm receipt before it goes anywhere else.
grievance@eventrix.appSee our Security Policy §8
Registered address
The Ladders TechPune, Maharashtra, India
+91 72492 10279
Our full escalation path, response timelines and dispute-resolution process are set out in the Contact & Grievance Redressal policy.